拍照识别Receipt scanning
为什么不能拍照识别？Why can't I scan receipts?
拍照识别需要 AI，而 AI 默认关闭。前往 设置 › AI 功能 开启，阅读说明并同意后即可使用。不开启 AI 时，仍然可以手动记账和导入账单。
Scanning uses AI, which is off by default. Turn it on in Settings › AI Features and accept the explanation. Without AI you can still add expenses manually and import statements.
提示“照片不够清晰”或“这张不像收据”怎么办？It says the photo isn't clear, or isn't a receipt
- 把收据放平，拍得近一些，让文字占满画面
- 避开反光和阴影，光线不足时打开闪光灯
- 褶皱很多的小票可以先压平再拍
- 仍然不行时点“手动填写”，已识别出的内容会自动带过去
- Lay the receipt flat and move closer so the text fills the frame
- Avoid glare and shadows, and use the flash in low light
- Smooth out crumpled receipts before scanning
- If it still fails, tap Enter manually. Anything already recognized is carried over
提示“AI 服务连接失败”或“识别超时”"AI connection failed" or "Recognition timed out"
云端连接失败或超时时，如果本机 Apple Intelligence 已就绪，帐旅会自动切换，无需点按重试；完成后会进入确认页并标明识别来源。若本机模型不可用或本次解析失败，会使用本地规则整理；如果结果仍不足以填写账单，可选择手动填写。你也可以检查网络，并确认 iPhone 的 设置 › 通用 › 日期与时间 已开启“自动设置”后重新识别。
If the cloud connection fails or times out and Apple Intelligence is ready on your device, PennyTrace switches automatically; you do not need to tap Retry. The confirmation screen shows the recognition source. If the model is unavailable or cannot parse the receipt, local rules are used. You can enter the expense manually if too little information was recovered. To retry the cloud service, check your connection and enable automatic date and time in Settings › General › Date & Time.
在不同国家或地区使用收据识别，需要注意什么？What should I know about scanning in different countries or regions?
云端识别需要网络连接，速度和可用性可能因所在地区及网络状况而异。云端连接失败时，帐旅会在本机模型可用的情况下自动切换至 Apple Intelligence。设备、系统、语言和地区需受支持，且 Apple Intelligence 已开启、模型已就绪；如果无法使用本机模型，则尝试本地规则，也可手动填写。
Cloud recognition requires an internet connection. Speed and availability may vary by region and network conditions. If the cloud connection fails, PennyTrace automatically switches to Apple Intelligence when the on-device model is available. This requires a supported device, system, language, and region, with Apple Intelligence enabled and the model ready. Otherwise, the app tries local rules, and you can also enter the expense manually.
如何让 Apple Intelligence 可以接手识别？How do I make Apple Intelligence available for fallback?
在支持的 iPhone 上打开 设置 › Apple Intelligence 与 Siri，开启 Apple Intelligence，连接 Wi-Fi 并等待模型下载完成后再试。App 会在每次使用时检查可用状态。收据先由设备上的 Vision 读取文字，再由本机语言模型整理，并非直接调用系统的视觉智能拍照功能。
On a supported iPhone, open Settings › Apple Intelligence & Siri, enable Apple Intelligence, connect to Wi-Fi, and wait for the model to download. The app checks availability when needed. Vision reads receipt text first, then the on-device language model organizes it; this is not the system visual intelligence camera feature.
自动切换后，收据内容还会上传吗？Does automatic fallback upload my receipt again?
本机模型和本地规则整理在设备上进行，不会为这一步再向开发者或云端 AI 发送收据内容。但在回退之前，原先的云端请求可能已发送文字，切换不会撤回已经发送的内容。收据照片不会发送给开发者或 AI 服务。保存前请核对金额、商家和日期。
The on-device model and local rules do not send receipt content to the developer or cloud AI again for that fallback step. The original cloud request may already have sent text before the failure; switching does not retract it. Receipt photos are not sent to the developer or AI service. Check the amount, merchant, and date before saving.
提示“今天的次数已用完”"Today's limit reached"
免费版每天 3 次 AI 识别，Pro 每天 30 次，Ultra 不限次数。次数每天自动恢复，取消保存的识别不计入次数。
Free includes 3 AI scans a day, Pro 30, and Ultra is unlimited. The count resets daily, and scans you cancel don't count.
识别结果不对怎么办？The result is wrong. What now?
保存前的确认页上所有字段都能修改。你改过的分类会被记住，下次识别同一个商家时默认选上。取消保存的识别可以在“最近取消”里找回。
Every field can be edited on the confirmation screen before saving. Categories you correct are remembered for that merchant. Scans you cancel can be found again in Recently Canceled.
除了相机，还能从哪里识别？Where else can I scan from?
可以从相册选图，在其他 App 的分享菜单里选择帐旅，使用快捷指令，或在控制中心添加“扫描收据”控件。
Pick an image from Photos, choose PennyTrace in any share sheet, use Shortcuts, or add the Scan Receipt control to Control Center.
订阅与试用Plans and trial
14 天 Pro 试用会自动扣费吗？Will the 14-day Pro trial charge me?
不会。14 天内可以免费使用全部 Pro 功能，包括添加和自定义“我的图表”，无需先订阅。到期后自动回到免费版；已有账单和图表配置保留，Pro 图表需订阅解锁后继续使用。Pro 试用不包含 Ultra 专属权益。
No. All Pro features, including adding and customizing My Charts, are available free for 14 days without starting a subscription. Afterward, Free access resumes. Your expenses and chart configurations remain, while Pro charts require a subscription to use again. Ultra-only benefits are not included.
免费版、Pro 和 Ultra 有什么区别？What's the difference between Free, Pro and Ultra?
- 免费版：手动记账不限次数，每天 3 次 AI 识别、1 次 AI 汇总，1 个账本
- Pro：iCloud 同步，每天 30 次识别、10 次汇总，账本和成员不限，预算、周期账单、导出与备份、小组件等
- Ultra：包含 Pro 全部功能，AI 不限次数，并提供 AI 智能洞察
- Free: unlimited manual entry, 3 AI scans and 1 AI summary a day, 1 ledger
- Pro: iCloud Sync, 30 scans and 10 summaries a day, unlimited ledgers and members, budgets, recurring bills, export and backup, widgets and more
- Ultra: everything in Pro, unlimited AI, plus AI Insights
如何取消或更改订阅？How do I cancel or change my subscription?
在帐旅的会员页点“管理订阅”，或前往 iPhone 的 设置 › Apple 账户 › 订阅。请在当前周期结束前至少 24 小时取消，以免续订扣费。
Tap Manage Subscription on the membership screen, or go to Settings › Apple Account › Subscriptions on your iPhone. Cancel at least 24 hours before the current period ends to avoid renewal.
换了手机或重装后，会员没了？My membership is missing after reinstalling
请确认登录的是购买时使用的 Apple 账户，然后在会员页点“恢复购买”。
Make sure you're signed in with the Apple Account you purchased with, then tap Restore Purchases on the membership screen.
如何申请退款？How do I request a refund?
订阅由 Apple 收款，退款也由 Apple 处理。请访问 reportaproblem.apple.com 提交申请。
Payments are handled by Apple, and so are refunds. Request one at reportaproblem.apple.com.
数据与同步Data and sync
我的账单保存在哪里？Where are my expenses stored?
默认只保存在你的设备上。开启 iCloud 同步（Pro）后，会保存在你自己的 iCloud 里，在 iPhone 和 iPad 之间同步。开发者看不到你的账单。
On your device by default. With iCloud Sync (Pro), they're stored in your own iCloud and synced between iPhone and iPad. The developer can't see your expenses.
怎么导入微信或支付宝的账单？How do I import WeChat Pay or Alipay statements?
先在微信或支付宝里申请导出账单文件，然后在 设置 › iCloud 与数据 › 导入 中选择文件。也支持帐旅备份、CSV 和 Excel。导入前可以预览，已有的账单不会重复导入，收入默认不导入。
Export a statement from WeChat or Alipay, then choose the file in Settings › iCloud & Data › Import. PennyTrace backups, CSV and Excel also work. You'll see a preview first, duplicates are skipped, and income is left out unless you include it.
换新手机，怎么把数据带过去？How do I move to a new phone?
开启了 iCloud 同步的话，用同一个 Apple 账户登录新手机即可。也可以在 设置 › iCloud 与数据 › 备份 创建完整备份，存到“文件”或用隔空投送发到新设备，再在新设备上导入。
With iCloud Sync on, just sign in with the same Apple Account. Or create a full backup in Settings › iCloud & Data › Backup, save it to Files or AirDrop it, then import it on the new device.
误删了账单能恢复吗？Can I recover a deleted expense?
删除后屏幕下方会出现“撤销”，点一下就能恢复。如果已经错过，可以从之前的备份中恢复。
Right after deleting, tap Undo at the bottom of the screen. If you missed it, restore from an earlier backup.
隐私与安全Privacy and security
收据照片会上传吗？Are receipt photos uploaded?
不会。照片不会发送给开发者或 AI 服务。开启 AI 后，只有识别出的文字会发送到服务器处理，服务器不保存这些内容。
No. Photos are never sent to the developer or an AI service. With AI on, only the recognized text is sent for processing, and the server doesn't keep it.
如何给帐旅加锁？How do I lock the app?
在 设置 › 隐私与安全 中开启 App 锁，之后每次回到帐旅都需要用面容 ID 或触控 ID 解锁。
Turn on App Lock in Settings › Privacy & Security. You'll unlock with Face ID or Touch ID each time you return.
如何删除全部数据？How do I delete all my data?
在 设置 › iCloud 与数据 中选择“删除全部账单”，建议先创建一份备份。删除 App 也会清除本机数据，开启过 iCloud 同步的话，还需要在 iPhone 的 iCloud 设置里删除帐旅的数据。
Choose Delete All Expenses in Settings › iCloud & Data. We recommend making a backup first. Deleting the app also removes local data. If you used iCloud Sync, also delete PennyTrace's data in your iPhone's iCloud settings.